Building Insight Credit Card Policy

Paying with your Credit Card

Building Insight Technologies Inc. accepts payment for energy audits by Visa or MasterCard.

Pre-approval is obtained from the credit card company for the entire cost of the energy audit at time of booking.

Sales tax

Sales tax for the energy audit is charged according to laws in the jurisdiction the house is located.

Proof of payment

Customers are sent an email confirming charges against their credit card. At the end of the visit to your home, your advisor will provide you with a payment receipt.

Rescheduling

Appointments can be rescheduled up to 48 hours before the scheduled appointment time without penalty. To reschedule your appoint you must speak with a Building Insight customer service representative at 1-877-732-9888. If a reschedule is needed within 48 hours, a reschedule fee of $75 will be charged to the customer’s credit card.

Cancellation fee

If the appointment is cancelled within 48 hours of the scheduled appointment there is no refund of the fee paid. The fee is forfeited. To cancel your appointment you must speak with a Building Insight customer service representative 48 hours before your scheduled appointment at 1-877-732-9888 to receive a cancellation number. The full balance is refunded.

No-show fee

If the advisor arrives and nobody is at home, the advisor will leave their business card at the door and include their visit time. No refund is provided to customers who do not show at their scheduled appointment time.

State of home for energy audit

If the advisor arrives to find the house is not in a state where an energy audit can be performed, no refund will be provided to the homeowner. Please read NRCan’s strict policy on the State of Home* to allow an energy audit to proceed. Renovation activities underway that have compromised the integrity of the home’s envelope immediately disqualify the home. Renovation activities that disassemble or remove heating, ventilating and air conditioning equipment immediately disqualify the home.

* FAQ -- What state must the home be in to have an energy evaluation?

Emergency heating policy

In some cases, furnaces, boilers or domestic hot water equipment cannot be repaired or are deemed unsafe (red-tagged), and so must be replaced for health and safety reasons as soon as possible. Between October 15, 2011, and March 30, 2012, homeowners can purchase and install eligible equipment before obtaining a pre-retrofit evaluation only if they meet the criteria and they carefully follow NRCan’s instructions on their Emergency Heating Policy*.

* FAQ -- If my heating equipment or water heater breaks down during the heating season, can I replace the equipment before an energy evaluation?

Processing of refunds

Any refunds due to customers are applied as a one time credit to the same card used for booking the evaluation. An email is sent to the customer confirming the refund.

Dispute resolution

If a customer has a reason to dispute our refund policy, please contact customer service, and explain the circumstances.

Advisor contact

Customers are not allowed to reschedule or cancel their scheduled appointment time by contacting their advisor.

Hours of operation

Building Insight is open from 6 am to 8 pm PST Monday through Friday, Saturday from 6 am to 4 pm PST, and Sunday 8 am to 4PM PST. Call Building Insight on our toll free line 1-877-732-9888 and a customer service representative will be happy to assist you.

Limitation of liability

In no event shall Building Insight Technologies Inc. be liable for incidental, consequential, indirect, special damages or other damages whether in contract, tort or any other legal theory, including without limitation, (i) loss of use, (ii) failure to realize expected savings, federal grants or for other economic loss; even if Building Insight Technologies Inc. shall have been advised of the possibility of such potential loss or damage.

The liability of Building Insight Technologies Inc. for direct damages relating to any ecoENERGY audit shall be limited to the actual price paid for such ecoENERGY audit. The foregoing limitations and exclusions apply to the extent permitted by law.